Churn is killing us — 8% monthly. What's actually worked for you?

B2B SaaS, 200 customers, $40k MRR. Our monthly churn is sitting at 8% which is brutal. We've tried: - Better onboarding emails (minimal impact) - Exit surveys (most say "too expensive" which I don't believe) - CS check-in calls for new customers (helps but doesn't scale) I feel like we're plugging holes in a sinking ship. The problem is I can't figure out WHO is churning and WHY before it happens. By the time someone cancels I've already lost them. Anyone solve this? What tools or processes actually moved the needle?

Why MoMo flagged this

Clear product-fit signal: poster needs predictive churn tooling and proactive engagement before cancellation. Pain is specific, revenue context shows seriousness ($40k MRR). Mentioning inability to identify at-risk users before churn is a direct product use case.

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